Privacy Policy

1. Information we collect

We collect information you provide directly, including:

• Account information: name, email address, company name, and password when you register
• Social media credentials: OAuth tokens for LinkedIn, Twitter, and other connected platforms (we never store your passwords)
• Content data: topics, ideas, and preferences you provide to generate posts
• Billing information: payment details processed securely by our payment provider (Stripe)
• Usage data: how you interact with our platform, features used, and performance metrics

2. How we use your information

We use your information to:

• Provide, operate, and improve the SocialSpider AI platform
• Generate brand profiles, content, and AI-powered insights for your account
• Publish content to your connected social media accounts on your behalf
• Send product updates, billing notices, and support communications
• Analyse usage patterns to improve our AI models and user experience
• Comply with legal obligations

3. Data sharing

We do not sell your personal data. We share information only with:

• Service providers who assist in operating our platform (e.g. AWS, Stripe, OpenAI) under strict data processing agreements
• Social media platforms when publishing content on your behalf, as authorised by you
• Law enforcement or regulatory authorities when required by law

4. Data retention

We retain your data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting [email protected].

5. Your rights

Depending on your location, you may have rights including: access to your data, correction of inaccurate data, deletion of your data, portability of your data, and objection to certain processing. To exercise these rights, contact [email protected].

6. Cookies

We use cookies and similar tracking technologies as described in our Cookie Policy. You can control cookie preferences through your browser settings or our cookie consent manager.

7. Security

We implement industry-standard security measures including encryption in transit (TLS 1.3), encryption at rest (AES-256), and regular security audits.

8. Contact

For privacy-related questions, contact our Data Protection team at [email protected].